Bluebird Pilates LLC

At Bluebird Pilates, we value your trust and respect your privacy. This Privacy Policy explains how Bluebird Pilates LLC (“Bluebird Pilates,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, book a class, purchase a service, or interact with our studio.

Bluebird Pilates is a boutique reformer Pilates studio located in Baker City, Oregon.

By using our website or services, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent to a particular use of your information, we will obtain that consent separately.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with Bluebird Pilates.

Personal and Contact Information

When you create an account, make a reservation, purchase a service, or contact us, we may collect information such as:

• Name

• Email address

• Telephone number

• Account information and booking preferences

• Communications you send to us

Booking and Purchase Information

When you book a class, purchase a class package, or buy merchandise, we may collect information relating to your transactions, including:

• Classes and sessions booked

• Reservation history and attendance

• Class packages, credits, or memberships purchased

• Transaction dates, amounts, and payment status

• Refunds, cancellations, and customer service requests

Payments may be processed through third-party payment providers. We generally rely on those providers to process payment card information and do not intentionally store full payment card numbers or security codes on our own systems.

Health and Fitness Information

You may voluntarily share information about injuries, physical limitations, exercise goals, or other considerations relevant to your participation in Pilates classes or private sessions.

We use information you provide for purposes such as class preparation, exercise modifications, and communicating with you about participation and safety.

Please share only information that is reasonably necessary for your participation. We ask that you avoid submitting sensitive medical information through general website contact forms or unsecured email.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address and general location derived from it

• Browser type and device information

• Pages visited and interactions with our website

• Referring websites and approximate visit times

• Cookie identifiers and similar online technologies, where used

This information may be collected through website hosting services, analytics tools, security systems, and other technologies integrated into our website.

2. How We Use Your Information

We may use personal information to:

• Create and administer client accounts.

• Process class reservations, purchases, payments, and refunds.

• Communicate booking confirmations, reminders, cancellations, and schedule changes.

• Provide customer support and respond to inquiries.

• Administer class packages, credits, memberships, and promotional offers.

• Support safe participation in classes and private sessions.

• Improve our website, services, and client experience.

• Maintain website security and prevent fraud or misuse.

• Send studio news, updates, and promotional communications when permitted by law.

• Comply with legal obligations and enforce our agreements.

We use personal information only for purposes that are reasonably related to our business and permitted by applicable law.

3. How We Share Information

We do not sell your personal information in exchange for money.

We may share information with the following categories of recipients when reasonably necessary for the purposes described in this Policy.

Service Providers

We may share information with trusted service providers that help us operate our business, including:

• Website hosting and website management providers

• Class scheduling and studio management platforms

• Payment processors

• Email and text messaging providers

• Website analytics and security providers

• Accounting, legal, and other professional service providers

These providers may process information on our behalf under applicable contractual arrangements and are expected to handle it appropriately.

Legal and Safety Reasons

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights or safety of clients or others, investigate suspected fraud, or enforce our legal agreements.

Business Transfers

If Bluebird Pilates is involved in a merger, acquisition, financing, restructuring, or sale of business assets, personal information may be transferred as part of that transaction, subject to applicable legal protections.

With Your Direction or Consent

We may share information for other purposes when you direct us to do so or provide consent where required.

4. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand website traffic, and measure the effectiveness of marketing.

Cookies are small files stored on your device by websites. Some are necessary for website functions, while others support analytics or advertising.

You may be able to manage cookies through your browser settings or through a cookie preference tool on our website, if available. Disabling certain cookies may affect website functionality.

If we use analytics or advertising technologies that are subject to additional consent or opt-out requirements, we will provide the notices and controls required by applicable law.

5. Email and Text Communications

We may send service-related communications, including booking confirmations, reservation reminders, payment notices, account updates, and schedule changes.

Where permitted, we may also send marketing emails or text messages about new classes, studio news, special offers, and events.

You can unsubscribe from marketing emails using the unsubscribe link included in the message. You can opt out of marketing text messages by following the instructions provided in the message, such as replying STOP where supported.

Opting out of marketing communications does not necessarily prevent us from sending essential service-related communications.

We will obtain consent for marketing text messages where required by law. Consent to receive marketing messages is not a condition of purchasing services.

6. How Long We Retain Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, maintaining account and transaction records, resolving disputes, protecting our business, and complying with legal obligations.

Retention periods vary depending on the type of information, the purpose for which it was collected, and any applicable legal requirements.

When information is no longer reasonably necessary, we will take appropriate steps to delete it, destroy it, or de-identify it, subject to applicable law and legitimate recordkeeping requirements.

7. How We Protect Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security.

You can help protect your information by using strong account passwords, keeping your login credentials confidential, and contacting us if you suspect unauthorized access to your account.

8. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have rights regarding your personal information. These rights may include the ability to:

• Request access to certain personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Obtain a copy of certain information in a portable format.

• Opt out of certain targeted advertising, sales of personal information, or profiling activities where applicable.

• Withdraw consent for processing when processing is based on consent.

• Appeal certain decisions concerning a privacy rights request, where required by law.

These rights are subject to applicable exceptions and limitations. We will verify your identity and respond to requests as required by law.

To submit a privacy request, please contact us using the details in the “Contact Us” section below. If you are not satisfied with our response, you may have the right to appeal or contact the appropriate privacy regulator.

We will not unlawfully discriminate against you for exercising any privacy rights available to you.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate with external services, including booking platforms, payment providers, and social media platforms.

Those third parties may collect and process information under their own privacy policies and terms. Bluebird Pilates does not control the independent privacy practices of third-party websites and encourages you to review their policies before providing information.

This Privacy Policy applies to information handled by Bluebird Pilates as described here, not to every third-party service you may access through our website.

10. Children's Privacy

Our website and online booking services are intended primarily for adults.

We do not knowingly collect personal information online from children under 13 without the parental consent or other authorization required by applicable law. If we learn that we have collected such information in a manner that violates applicable law, we will take appropriate steps to address it.

For minors participating in studio services, a parent or legal guardian may need to complete applicable registration, consent, or waiver documents. Any collection and use of a minor's information will be handled in accordance with applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

11. Health Information and Professional Services

Information shared with Bluebird Pilates about your exercise goals, injuries, or physical limitations is handled for the purposes described in this Policy.

Providing Pilates instruction does not, by itself, mean that Bluebird Pilates is acting as a healthcare provider or that all information shared with the studio is protected under laws specifically governing medical records.

If you separately receive healthcare services from a provider, different privacy obligations may apply to that provider and those services. We will provide any additional privacy notices required by law when applicable.

Please contact us if you have questions about how information you share with an instructor is used.

12. Do Not Track and Targeted Advertising

Some browsers offer a “Do Not Track” setting. Because there is no universally adopted standard for responding to this signal, our website may not respond to it in every circumstance.

Where applicable law requires us to recognize a browser-based opt-out preference signal or provide other controls for targeted advertising or the sharing of personal information, we will honor those requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, service providers, information practices, or legal requirements.

When we make changes, we will post the updated Policy on our website and revise the “Last Updated” date. If required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about our privacy practices.

14. Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your information is handled, please contact us.

Bluebird Pilates LLC
2020 main street, Baker City, Oregon
Email: [email protected]
Website: www.bluebirdpilatesbc.com

We appreciate your trust in Bluebird Pilates and are committed to treating your information with care and respect.

Effective date: october 2026

last updated: october 2026